Privacy Policy

1. Introduction

Welcome to Loy Clean Services ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website loycleanservices.com and use our cleaning services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Request a free estimate
• Book a cleaning service
• Create an account
• Contact us via phone, email, or contact form
• Subscribe to our newsletter
• Participate in promotions or surveys

This information may include:

• Full name
• Email address
• Phone number
• Mailing address and service location
• Property details (size, type, number of rooms)
• Payment information (processed securely through third-party processors)
• Service preferences and special requests
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and geolocation data
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website or source
• Click patterns and navigation paths
• Date and time of visits

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics, Vercel Speed Insights)
• Marketing Cookies: Track ad campaign effectiveness (Facebook Pixel)
• Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Process and fulfill your cleaning service requests
• Communication: Send booking confirmations, service reminders, and updates
• Customer Support: Respond to inquiries and provide assistance
• Payment Processing: Process transactions securely
• Service Improvement: Analyze usage patterns to enhance our services
• Marketing: Send promotional offers and newsletters (with your consent)
• Legal Compliance: Comply with applicable laws and regulations
• Fraud Prevention: Detect and prevent fraudulent activities
• Quality Assurance: Monitor service quality and customer satisfaction

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

4.1 Service Providers

• Payment processors (Stripe, PayPal) - for secure payment processing
• Email service providers (Resend) - for sending communications
• Analytics providers (Google Analytics, Vercel) - for website analytics
• Cloud hosting providers (Vercel, Supabase) - for data storage and hosting
• Customer support tools - for managing customer inquiries

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or law enforcement requests
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure password hashing and storage
• Regular security audits and updates
• Access controls and authentication
• Encrypted database storage
• Secure payment processing (PCI DSS compliant)
• Regular data backups

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a portable format
• Restrict Processing: Limit how we use your information
• Object: Object to certain processing activities

To exercise these rights, contact us at privacy@loycleanservices.com or call (203) 555-0123.

7. Connecticut & New York Residents

Residents of Connecticut and New York have additional privacy rights under state law, including:

• Right to know what personal information is collected
• Right to access collected personal information
• Right to deletion of personal information
• Right to opt-out of sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising privacy rights
• Right to reasonable security measures for data protection (NY SHIELD Act)

We will respond to verified requests within 45 days of receipt. We comply with Connecticut's data privacy laws and New York's SHIELD Act data security requirements.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@loycleanservices.com.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations (tax, accounting)
• Resolve disputes and enforce agreements
• Prevent fraud and abuse

When data is no longer needed, we securely delete or anonymize it. Booking records are typically retained for 7 years for tax and business purposes.

10. Third-Party Links and Services

Our website may contain links to third-party websites or integrate third-party services (e.g., social media). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification for significant changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Consent

By using our website and services, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our services.