Frequently Asked Questions

Our pricing depends on your home's size, frequency of service, and specific needs. Every home is unique, so we provide free, no-obligation estimates tailored to your specific situation. Contact us for a personalized quote.

Yes! We offer significant discounts for recurring services. Weekly cleaning gets the best rates, followed by bi-weekly and monthly plans. We also offer discounts for seniors, military personnel, and first-time customers. Ask about our current promotions during your estimate.

We accept cash, check, and all major credit cards (Visa, MasterCard, American Express, Discover). Payment is due after service completion. For recurring services, we can set up automatic billing for your convenience.

No hidden fees! Our estimates include all cleaning services discussed. The only additional charges would be for extra services requested during the cleaning (with your approval). We believe in transparent pricing tailored to each client's specific needs.

We can often accommodate same-week bookings, but we recommend scheduling 3-7 days in advance to ensure your preferred time slot. During busy seasons (spring cleaning, holidays), booking 1-2 weeks ahead is recommended.

We provide cleaning services Monday through Saturday, 8:00 AM to 6:00 PM. We're closed on Sundays and major holidays. We offer flexible scheduling to work around your busy lifestyle, including early morning and late afternoon appointments.

Yes, we understand life happens! We ask for at least 24 hours notice for rescheduling or cancellation to avoid any fees. Our team will work with you to find a new time that works for your schedule.

No, you don't need to be home! Many of our clients prefer to have their homes cleaned while they're at work. We just need access to your home and clear instructions. We're fully insured and bonded for your peace of mind.

Absolutely! Loy Clean Services is fully licensed, bonded, and insured in all states we serve. Our insurance covers both liability and worker's compensation, protecting you and our team members. We can provide proof of insurance upon request.

Yes, all our team members undergo thorough background checks and reference verification before joining our team. We also provide ongoing training to ensure consistent, professional service quality.

While rare, accidents can happen. Our insurance covers any accidental damage that may occur during cleaning. We'll immediately assess the situation, report it to our insurance company, and work to resolve it quickly. We take full responsibility for our team's work.

Absolutely! We're proud to be a pet and family-friendly cleaning service. All our products are 100% non-toxic, eco-friendly, and safe for children, cats, dogs, and other pets. We use EPA-certified, veterinarian-approved formulas that are biodegradable and allergen-free. Your furry friends can play, nap, and explore immediately after we clean—no waiting period required. Over 70% of our clients have pets, and we understand how important their safety is to you.

Not at all! Your pets are welcome to stay home during our cleaning service. Our team is experienced with animals of all sizes and temperaments. However, if your pet is nervous around new people or prefers a quiet space, you're welcome to keep them in a separate room. We always respect your pet's comfort and safety, and we'll follow any special instructions you provide about your furry family members.

We assign professional trained teams to ensure consistent quality and thorough results every visit. All our team members follow the same high standards and are fully trained to deliver exceptional service you can count on.

Typically, we send a team of 2-3 professional cleaners to ensure efficient, thorough service. For larger homes or deep cleaning services, we may send additional team members to complete the job in a reasonable timeframe.

All our cleaning professionals are trained employees of Loy Clean Services, not independent contractors. This ensures consistent quality, reliability, and accountability. Our team members receive regular training and are covered under our insurance policies.

Your satisfaction is guaranteed! If you're not completely happy with our service, contact us within 24 hours and we'll return to re-clean any areas you're not satisfied with at no additional charge. We stand behind our work 100%.