Frequently Asked Questions
Find answers to common questions about our professional cleaning services in Connecticut. Can't find what you're looking for? Give us a call!
Our Services
We offer comprehensive house cleaning services including regular housekeeping, deep cleaning, move-in/move-out cleaning, one-time cleaning, and recurring cleaning plans. Our services cover all rooms including kitchens, bathrooms, bedrooms, living areas, and can be customized to your specific needs.
Yes! We bring all professional-grade cleaning supplies, equipment, and tools needed for your cleaning service. We use eco-friendly, non-toxic products that are safe for your family and pets. If you prefer us to use specific products you provide, we're happy to accommodate that request.
Cleaning time varies based on your home's size and the type of service. A standard 3-bedroom home typically takes 2-3 hours for regular cleaning and 4-5 hours for deep cleaning. We'll provide an accurate time estimate during your free consultation.
Our standard cleaning includes dusting all surfaces, vacuuming carpets and mopping floors, cleaning bathrooms (toilets, sinks, showers, mirrors), kitchen cleaning (counters, sink, outside of appliances), making beds, and light tidying. Deep cleaning includes additional services like inside appliances, baseboards, and detailed work.
Pricing & Payment
Our pricing depends on your home's size, frequency of service, and specific needs. Regular weekly cleaning starts around $80-120 for a typical Connecticut home, with bi-weekly and monthly options available. We provide free, no-obligation estimates to give you exact pricing for your situation.
Yes! We offer significant discounts for recurring services. Weekly cleaning gets the best rates, followed by bi-weekly and monthly plans. We also offer discounts for seniors, military personnel, and first-time customers. Ask about our current promotions during your estimate.
We accept cash, check, and all major credit cards (Visa, MasterCard, American Express, Discover). Payment is due after service completion. For recurring services, we can set up automatic billing for your convenience.
No hidden fees! Our estimates include all cleaning services discussed. The only additional charges would be for extra services requested during the cleaning (with your approval) or travel fees for locations outside our standard service area.
Scheduling & Availability
We can often accommodate same-week bookings, but we recommend scheduling 3-7 days in advance to ensure your preferred time slot. During busy seasons (spring cleaning, holidays), booking 1-2 weeks ahead is recommended.
We provide cleaning services Monday through Saturday, 8:00 AM to 6:00 PM. We're closed on Sundays and major holidays. We offer flexible scheduling to work around your busy lifestyle, including early morning and late afternoon appointments.
Yes, we understand life happens! We ask for at least 24 hours notice for rescheduling or cancellation to avoid any fees. Our team will work with you to find a new time that works for your schedule.
No, you don't need to be home! Many of our clients prefer to have their homes cleaned while they're at work. We just need access to your home and clear instructions. We're fully insured and bonded for your peace of mind.
Safety & Insurance
Absolutely! Loy Clean Services is fully licensed, bonded, and insured in Connecticut. Our insurance covers both liability and worker's compensation, protecting you and our team members. We can provide proof of insurance upon request.
Yes, all our team members undergo thorough background checks and reference verification before joining our team. We also provide ongoing training to ensure consistent, professional service quality.
While rare, accidents can happen. Our insurance covers any accidental damage that may occur during cleaning. We'll immediately assess the situation, report it to our insurance company, and work to resolve it quickly. We take full responsibility for our team's work.
Yes! We use eco-friendly, non-toxic cleaning products that are safe for children, pets, and the environment. All our products are carefully selected for effectiveness while maintaining the highest safety standards.
Our Team
We strive to assign the same team to your home for consistency and to build a relationship with you. Occasionally, due to scheduling or illness, we may send a different qualified team member, but we'll always notify you in advance.
Typically, we send a team of 2-3 professional cleaners to ensure efficient, thorough service. For larger homes or deep cleaning services, we may send additional team members to complete the job in a reasonable timeframe.
All our cleaning professionals are trained employees of Loy Clean Services, not independent contractors. This ensures consistent quality, reliability, and accountability. Our team members receive regular training and are covered under our insurance policies.
Your satisfaction is guaranteed! If you're not completely happy with our service, contact us within 24 hours and we'll return to re-clean any areas you're not satisfied with at no additional charge. We stand behind our work 100%.
Still Have Questions?
Our friendly team is here to help! Get in touch for personalized answers and a free consultation for your Connecticut home.
Available Monday - Saturday, 8:00 AM - 6:00 PM
Serving all of Connecticut • Family owned since 2009
Ready to Get Started?
Learn more about our services or schedule your first cleaning today